John Mitchell

253 Powhatan Ave
Columbus, OH 43204
614.551.9046
jmitch48@columbus.rr.com

SUMMARY

Experience in developing systems and processes to facilitate information delivery and increase production performance.

PROFESSIONAL EXPERIENCE

AWS, Columbus, Ohio 43026
ID Deploy Technician 2024-Present

• Conducted data center room builds, ensuring equipment deployment aligns with specifications.

• Installed, configured, and automated Edgecore and Juniper network devices to streamline setup and reduce manual intervention.

• Developed automation scripts to enhance network component deployment efficiency and consistency.

• Collaborated with cross-functional teams and vendors to troubleshoot and resolve issues, ensuring adherence to timelines.

• Tested and diagnosed network servers, switches, and components before handover to operations teams.

AWS, Columbus, Ohio 43026
Data Center Technician 2022-2024

• Performed hardware installations, replacements, and upgrades with a focus on optimizing performance and minimizing downtime.

• Monitored system alerts, diagnosing and addressing issues as part of break/fix support to maintain data center performance.

• Maintained accurate and up-to-date documentation of all activities, configurations, and changes, ensuring compliance with internal policies and industry standards.

• Provided On-Call support for urgent issues via phone, email, and in-person, collaborating with network administrators and system engineers for issue resolution.

Univar Solutions, Columbus, Ohio 43026
Customer Service Representative 2021-2022

• Utilized SAP software to manage customer orders, ensuring accurate processing and timely product delivery.

• Collaborated with cross-functional teams to optimize order fulfillment and resolve system issues within SAP.

• Utilized SAP reporting tools to analyze customer data, driving improvements in service efficiency and decision-making.

Micro Center, Columbus, Ohio 43026
Technical Support Lead 2019-2021

• Monitor team service performance on a real-time and ongoing basis to ensure call center metrics are met.

• Responsible for, training, coaching, motivating, and developing representatives while adhering to call center goals.

• Ensured customer satisfaction by monitoring staff to ensure compliance with company policies and procedures.

• Taking escalated calls, in order to ensure issue resolution and customer satisfaction

Micro Center, Columbus, Ohio 43026
Technical Support Representative 2018-2019

• Provides phone support and troubleshooting of issues with Windows, Mac, and Linux operating systems as well as virus removal, downloading and activating various programs.

• Assist and educate the customers with the use of various programs and hardware on Windows, Mac, and Linux operating systems.

• Advise customer of product information with regards to pricing, availability, requirements and specifications of hardware and software.

• Research issues using multiple computer systems and databases to resolve issues accurately and efficiently.

• Maintain patience and professionalism in dealing with difficult customers and situations.

Dancor Solutions, Columbus, Ohio 43228
Print Estimator 2018-2018

• Assesses specifications for printed products and estimates costs required to produce them on Digital presses, Offset presses and Bindery equipment.

• Contacts and coordinates with outside suppliers for costing and planning of production for products that cannot be produced internally.

• Responsible for the efficient and timely receiving and processing of quote requests from salespersons, CSRs and clients using MIS software.

• Works closely with salespersons to review the accuracy and completeness of initial information and modifies that information when necessary.

Quad Graphics (formerly Vertis Inc.), Columbus, Ohio 43204
Senior Account Manager 2007-2017

• Coordinate print projects from receipt of film/files through product delivery between clients and Quad Graphics and between internal plants and divisions.

• Oversee information transfer for accounts whose combined publications total over 53 million copies in minimal turnaround time impacting six plants weekly.

• Scheduling multiple projects across multiple facilities and departments.

• Formulate processes and controls to insure on time production and resource efficiencies.

• Design and maintain databases and spreadsheets that track account information to benefit both the client and Quad Graphics.

• Maintain customer relations through follow-up and response to concerns.

• Prospect for new accounts, adding four accounts in the initial startup phase.

Verizon Wireless, Dublin, Ohio 43016
Data Support Coordinator 2005-2007

• Provided support for data products and services, resolving customer issues related to mobile data connectivity, product functionality, and service features.

• Managed customer accounts by efficiently adding, modifying, and removing data-driven services and features, ensuring accurate implementation and customer satisfaction.

• Diagnosed and resolved complex data-related issues, leveraging product knowledge to achieve swift and effective resolutions beneficial to both the customer and the company.

• Consistently exceeded performance metrics, including data service issue resolution rates and customer satisfaction scores, contributing to the call center’s overall success.

Experience, Training and Skills

• Network Device Configuration: Extensive experience configuring and automating Edgecore and Juniper devices, including the use of configuration management tools and scripts for efficient and repeatable device deployment.

• Automation: Proficient in developing and utilizing automation scripts to configure network equipment, minimizing manual intervention and ensuring consistency across deployments.

• Skilled in the use and troubleshooting of Linux, Mac, and Windows operating systems and applications.